August is always nearer than we think!

KEYTIME® Guarantee: Program effectiveness is based on active participation, attendance, following directions, assignment completion, and appropriate behavior. For proficiency, practice outside of class will be required -- expect at least 30 minutes daily.  No refunds or credits will be made for attendee’s failure to fully participate during class and/or for disruptive behavior or activities. No guarantee as to the word-per-minute and/or accuracy a student will attain is made. If the student fails to learn using our methodology, the course may be repeated once within 30 days (or as agreed upon by instructor) and without additional charge, restrictions apply. We strive to ensure each student feels that they know how to type before leaving the course. We expect an open dialog during the course to ensure that they do. No guarantee of speed or ability is made. 

Requests for cancellation credits or refunds must be made in writing (use this form). Credits will expire one year from the cancellation confirmation date.

Non-refundable: Pay Less, Build Your Own, Pay What You Can, discounts, promos, specials, and any classes listed as non-refundable. Credits on a future class will be considered. Exception: Full refunds are available should our instructor cancel a course; partial refunds may be available if a session cannot be rescheduled. 

Classes Scheduled by The KEYTIME® Method:

Once any part, of any session, has been attended the entire course cost is non-refundable. In this case, a credit will be held on account in the student's name if the student has attended and needs to drop. If the student never attended, the credit will be held in the name of the original purchaser and will be transferable to another student. Exception: Full refunds are available should our instructor cancel a course; partial refunds may be available if a session cannot be rescheduled. 

In lieu of cancelling, you have the option of a credit being placed on your account for use in the future. Credits cannot be used for refunds.

Refunds, less a processing fee, are generally made within 3 weeks by the original payment method. Processing fees vary based upon original method of payment.

A 7% cancellation/processing fee will be deducted from the refund when cancelling 3 business days (defined as Monday-Friday, excluding holidays) before the class start date.

A 14% cancellation/processing fee will be deducted from the refund when cancelling 2 business days before the class start date.

A 21% cancellation/processing fee will be deducted from the refund when cancelling 1 business day before the class start date.

Once the class information email that includes our prerequisite exercises has been sent, an additional $100 will be retained from the original payment. This email is generally sent 2-4 days before the first class session. These exercises are part of our methodology and are proprietary.

Cancellations requested and/or enrollments completed on the class start date are ineligible for refunds. A credit will be held on your account for use at a future date. Credits cannot be used for refunds. Credits will expire one year from the cancellation confirmation date.

Private Individual and/or Group Instruction: These classes are non-refundable. A credit may be held on the individual student's account for use at a future date. Credits cannot be used for refunds. Credits will expire one year from the cancellation confirmation date. Full refunds are available should our instructor cancel the course; partial refunds may be available if a session cannot be rescheduled.